At Adorns Custom Gifts, we take pride in creating personalized and unique gifts tailored to your preferences. Please read our refund policy carefully to understand how we handle refunds.

  • No Refunds for Personalized Items:

Due to the custom nature of our products, we do not offer refunds if you change your mind or decide that you do not like the product. We encourage you to review your order carefully before placing it.

  • Refund for Damaged Items:

We understand that unforeseen circumstances may lead to damaged items during transit. If you receive a damaged product, we require you to provide a parcel opening video (uncut) as proof. This video should clearly show the unboxing process and the condition of the damaged item.

  • How to Submit a Refund Claim:

To initiate a refund claim for a damaged item, please follow these steps:

– Contact our customer support info@adornscustomgifts.com within 2 days of receiving the damaged item.

– Provide a clear and uncut video of the parcel opening process, clearly showing the damaged item.

– Our team will review the video and assess the extent of the damage.

  • Refund Amount:

The refund amount will be determined on a case-by-case basis, depending on the severity of the damage. We may offer a full refund, a partial refund, or a replacement item at our discretion.

  • Refund Processing Time:

Once your refund claim is approved, we will process the refund within 7 working days. The refunded amount will be credited back to the original payment method.

  • Refund Denial:

Refund claims without a valid and uncut parcel opening video will be denied. Additionally, refunds will not be provided for damages caused by mishandling or misuse after the product has been delivered.

  • Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us info@adornscustomgifts.com. We are here to assist you and ensure that you have a positive experience with Adorns Custom Gifts.

Last Updated: 17th February 2024

Thank you for choosing us for your personalized gift needs. Your satisfaction is our priority!